GPS Insight Platform

Support Hours and Contact Details

Fixes for common issues with devices, FAQs, and more. Find step-by-step solutions here before contacting support.

Troubleshooting

Learn how often devices communicate, where to find last communication data, and what Power Disconnect events mean — including important differences for trailer and asset tracking devices.

Device Communication and Power Disconnect Events FAQ

This article contains troubleshooting steps for verifying CCS for OEM, specific to Ford OEM vehicles.

OEM: Verifying Connected Car Settings (CCS) - Ford OEM Vehicles

This article contains troubleshooting for verifying OnStar BBKP for OEM, specific GM OEM vehicles.

OEM: Verifying OnStar Blue Button Key Press (BBKP) - GM OEM Vehicles

What does heartbeat mean?

What is a power disconnect?

Why is my tracker stuck or not updating?

XT21 Hardware Deprecation & Transition Guide

Articles to help you if: your device is offline, no signal, GPS not updating, etc.,

Device Connectivity

This article contains answers to frequently asked questions about the AIR II.

AIR II FAQ

AlphaRoute Integration FAQ

This article contains answers to frequently asked questions about the Automated VIN-Based Tracking offering.

Automated VIN-Based Tracking Frequently Asked Questions

Learn how to suspend a tracker to reduce your monthly cost and how to update your payment method on file with ClearPathGPS.

Billing FAQ

This article contains answers to frequently asked questions about the Driver Scorecard.

Driver Scorecard Frequently Asked Questions

Learn how to access the ClearPathGPS portal, find your login credentials, and manage additional users in your account.

Log In FAQ

This article contains answers to frequently asked questions about OEM integration.

OEM Integration FAQ

Maintenance - FAQs

This article contains answers to frequently asked questions about the Posted Speed - Behavior Events feature.

Posted Speed - Behavior Events FAQ

XT25 FAQ

This article contains answers to frequently asked questions about the Analytics Dashboard.

Analytics Dashboard Frequently Asked Questions

This article contains answers to frequently asked questions about camera alerts.

Camera Alerts FAQ

This article contains answers to frequently asked questions about ClearPathGPS APIs.

General API FAQ

Learn how to configure, customize, and manage alerts across your account. From setting thresholds to choosing notification delivery methods, find everything you need to keep your team informed in real time.ntains answers to frequently asked questions concerning all facets of the ClearPath GPS offering.

FAQs

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