GPS Insight Platform

<b>Billing Frequently Asked Questions</b>

Learn how to suspend a tracker to reduce your monthly cost and how to update your payment method on file with ClearPathGPS.

Billing FAQ

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Question	Answer
Can I temporarily stop tracking on a device?	Yes. Trackers can be suspended at any time, reducing the monthly rate to $5 and allowing reactivation whenever needed.
How do I suspend a tracker?	Submit a request at the top of this page or email [email protected] with the Vehicle ID (also referred to as the CP Number) of the device you want to suspend.
Where do I find the Vehicle ID / CP Number?	The Vehicle ID is listed in your ClearPathGPS account and may also be referenced as a "CP Number."
How will I know when the suspension is complete?	ClearPathGPS will respond to your request once the device has been suspended.
How do I update my credit card information?	Click the Update My Card link found in any billing email. You can also call (805) 979-3442 and select option 3 for billing, or submit a request here to receive a new update link.
Is there a delay when updating my payment method with an outstanding balance?	Yes. If there is an outstanding balance when you update your card, there may be a short delay before the balance is collected.