Dashcam Media Guide

The dashcam media page allows you to look at media across your fleet or for specific vehicles.

• Using the options on the left hand side, select whether you're looking for media from a specific group of vehicles or just one specifc vehicle.

• Next you can select the time range for the media that you want to show either by using one of the predefined options (Today, Yesterday, Last 7 Days) or by selecting specific dates.

• Below the Date Range you have the ability hide certain automated events and filter by the different media types, events types, and event categories. Just click on the different filter media options to force the page to only show the media you're interested in reviewing. The different event categories and types show as "tags" (such as "Harsh Cornering" and "Automatic").

• To start viewing footage click one of the thumbnails in the media list to open up the media player.

• Another way to make managing your media easier is the ability to add custom names to clips. Many events will come 'named' in a manner that reflects what event type it was (i.e. "Hard Left Turn") but others will say "Untitled Clip". 

These events are triggered by the dashcam's ability to detect a certain incident or situation occurring. Many of these features are part of the the AI capabilities of the dashcam and do need to be turned on. Check out the Dashcam AI Features and Camera Settings articles for more information on this.

• Please see the table below for a summary of the different types of the events that can be registered by dashcams.

Driver-sent events are video clips uploaded from the dashcam when the driver takes a specific action to trigger the recording. This functionality is supported by AIR II, Xirgo, and SmartWitness dashcams. Details for each device type are provided below:

AIR II Dashcam

AIR II devices have an orange button located on the driver-facing side of the device. This is sometimes referred to as a Magic Button.

Pressing the button on the device will trigger an automatic upload of a 30-second video clip to the web portal.

Xirgocam

Previously referred to as “Ok Presto” clips, these event uploads are triggered by the driver through one of the following actions:

• Saying the voice command “Ok Presto”, or
• Tapping the dashcam screen.

When triggered, the dashcam uploads a video clip that includes 10 seconds of footage prior to the command and 10 seconds after.

The driver receives a notification confirming the upload and is prompted to name the clip by speaking the desired name aloud.

Recommendation: Use the “Ok Presto” command whenever the driver wishes to bookmark an event for quick and easy retrieval later.

SmartWitness

SmartWitness KP2 dashcam devices feature a red or black button on the device, commonly referred to as the Panic Button.

Pressing this button triggers an automatic upload of a 20-second video clip to the web portal.
The dashcam provides an audible confirmation to the driver, indicating that a Panic Event has been detected.

There are a few different ways of making specific requests for more media from dashcams when it has not come through automatically. These clips are tagged with the event type 'Manually Retrieved' as a request as been submitted directly to the dashcam for media. 

• Starting your request: Depending on what sort of media footage you're trying to find there are a few different areas to initiate the retrieval from. All of these ways ultimately take you to the same main media request page to submit your retrieval but each as its own benefits for streamlining the process.
  • From the map: If you know roughly where or when an incident occurred, it is easy to find that point on the map and request the media using the tracking event's timestamp.
    • Navigate to the map and select show today's trail or history mode for time range you're looking for media from and ensure track points are turned on.
    • Click on the track points that relate to the incident you're investigating.
    • Next, click the dashcam icon to jump into the request media flow for that specific moment.

• • From existing media: If some media is already available in the portal but you need to request subsequent clips you can drop into the request flow directly from the media player.
    • In the bottom right hand corner of the media player just click the 'Request More Media' button. The request submittal page will then be preloaded to start from the end of the media you were just viewing.

• • From media page: If you know the exact time of the video you’d like to request, you can go directly to the main request page.
    • Click on Dashcam Media in the primary navigation bar on the left hand side.
    • Select "Request Media" in the top right hand corner
    • Choose the 'Media Source' by selecting the appropriate vehicle from the dropdown list.

• Submitting your request 
  • On the main request page you will now see something like the screenshot below.
  • The dashcam will be 'pinged' to determine if it is Offline or Online.
  • Additionally, the dashcams 'journal' (a timeline of where media should be available) will show.
    • Xirgocam dashcam devices will also have an additional optional step that allows you to preview the media you're requesting. We call this "Quick View" and it allows you to stream a low quality version of the media you're looking for prior to requesting. 
    • Dashcam must be online for "Quick View" functionality.
  • You can make further adjusments to the specific Request Start Time on this page as necessary.
  • Select the camera view (road facing, driver facing or both).
  • Select the length of the clip.
  • Finally, verify your selection choices are correct, and click 'Request Media'.
  • From time of request to media being available in the portal varies depending on a number of factors (dashcam online, vehicle driving, cellular connection strength and size of clip) but in optimum conditions requests can take as little as 2-3 minutes.

• Once the requested media is in the portal, it will remain there for 30 days.
• We recommend that users download the media locally so that they have a permanent copy.
• To download, look for the 3 dots menu on a media thumbnail or for the download icon when viewing the media.
• This will download the media as a Zip file to your computer.
  • The file will contain the Road Facing and Driver Facing video as separate files.
    
    

For all things "Administration" of dashcams head on over to our article on the Dashcam Admin page. Accessing this page will allow you to do some of the following:

• Assign Dashcams to Vehicles - Note: this is required for proper setup of your dashcams
• Adjust Camera Settings such as turning on driver facing cameras, flipping the orientation, etc.
• Name Dashcams and put notes about the device
• View the last communication of dashcam devices
  
  

ClearPathGPS allows for users to have different levels of access in the Web Portal and Mobile versions.  This is set up via the Web Portal, for more information see User Permission Levels

• Users- Can not see anything related to dashcams
• Managers- Can view and retrieve dashcam video. Can View Dashcam Admin, but not Edit.
• Admins- Can view and retrieve dashcam video. Only Admins can Edit in Dashcam Admin