The ClearPathGPS platform may show a dashcam as offline in several places. An offline status doesn't always mean the device has a problem, but it's worth knowing what it indicates in each context.
This article explains where you'll see this status and what it means.
Map
Xirgocam
A dashcam assigned to a vehicle will show with the red dashcam offline icon on the map whenever a communication from the device has not been received within the last 72 hours.
A Xirgocam can also send a Power Off event that will trigger this status to show. This event suggests that the dashcam has lost power and may have been disconnected.
If the dashcam device is showing the "dashcam is offline" status but the last communication was less than 72 hours ago, then it means this event was received. I.e. power loss
SmartWitness
A dashcam assigned to a vehicle will show with the red dashcam offline icon on the map whenever a communication from the device has not been received within the last 72 hours.
SmartWitness dashcam devices cannot currently send an event that the unit has lost power.
During the Media Request Flow
While making a media request, the dashcam is 'pinged' to determine if it is currently online.
During this process, the dashcam may not respond, and it will be displayed at the top of the page, "Dashcam is offline".
Again, an offline response does not necessarily indicate that there is an issue with the dashcam, but simply that it cannot be reached at this time.
Xirgocam
There are several reasons why a Xirgocam dashcam may respond this way:
The unit has entered sleep mode to conserve the vehicle battery.
The unit is currently out of cell coverage.
The unit is 'busy' (live stream is being accessed, AI features are calibrating, media is being uploaded, etc)
The unit has lost power or been disconnected.
SmartWitness
There are several reasons why a SmartWitness dashcam may respond this way:
The unit has entered inactive mode to conserve vehicle battery life.
This occurs whenever the ignition has been off for a period of 5 minutes
It will wake periodically every hour for a 5-minute period.
The unit is currently out of cell coverage.
The unit has lost power or been disconnected.