Configure ServiceTitan Integration

Note: Service Titan integration requires a Pro Edition subscription.  Please contact your ClearPathGPS Sales Representative for more information.

How it works:

• Every vehicle event received by ClearPathGPS is checked against a notification rule (see below)
• The rule queues the event to be sent to ServiceTitan
• Every 30 seconds the queued data is transmitted to ServiceTitan
• ServiceTitan displays your vehicles' location

Step 1) Setup - ServiceTitan:

• REQUIRED: Request a "GPS ENABLED API KEY" from your ServiceTitan account manager.
• Locate the "Vehicle ID's" for your fleet on the ClearPathGPS Admin->Vehicle Admin page.  The "id" begins with "cp" and then a six digit number.  Keep this information open and proceed to...
• Login to Service Titan : Navigate to Settings->Integrations->GPS
• Click "Add Provider" and select Name -> "ClearPathGPS", leave everything else blank and click "Save"
• Click "the pencil" to edit the "ClearPathGPS" provider
• Click the "Devices" tab
• Add the devices (using the cp # from ClearPathGPS) and assign them to your tech's
• Click Save when complete

Step 2) Setup - ClearPathGPS:

• Create a rule (Administration -> Rule Admin)
  • The rule must be named : x-api-servicetitan
• Edit the rule with the following settings:
  • Notification Email : <Leave Blank>
  • System Rule : n/a
  • Active : Yes
  • Cron Rule : No
  • Description : Service Titan Integration
  • Rule Selector : (true)
  • Trigger Action : Check Only "Queue"
  • Minimum Interval : 0 Seconds
  • Interval Reset : Yes
  • Predefined Actions : <Leave Blank>
  • EMail Subject : <Leave Blank>
  • EMail Message:

{
  "apiKey":"<GPS API KEY PROVIDED BY SERVICE TITAN>",
  "timestamp":"${timestamp}",
  "statusCode":"${statusCode}",
  "status":"${status}",
  "lat":"${latitude}",
  "lon":"${longitude}"
}

• SMS Message : <Leave Blank>
• Vehicle ID: All Vehicles
  • [Note if only a group of vehicles is desired, select All Vehicles - but specify $InGroup("<groupID>") in the Rule Selector
• Status Code: All Codes

Remember :

• Notifications must be enabled for the rule to send the vehicle's current location to ServiceTitan.  Check the setting : Admin->Vehicle Admin->Select Vehicle->Edit->Notfiy Enable (Yes)

You account manager is happy to help undertake these configuration steps.  Just email or call for assistance!